Refund Policy

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at themospapalas@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at themospapalas@gmail.com and send your item to: DIP 1 Dubai Dubai AE 212875.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: DIP 1 Dubai Dubai AE 212875

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Size Charts
Women's Sizing Chart
in US/CA cm UK EU
8.7 5 22 3 35.5
8.9 5.5 22.5 3.5 36
9.1 6 23 4 36.5
9.3 6.5 23.5 4.5 37
9.4 7 24 5 37.5
9.6 7.5 24.5 5.5 38
9.8 8 25 6 38.5
10 8.5 25.5 6.5 39
10.2 9 26 7 40
10.4 9.5 26.5 7.5 41
10.6 10 27 8 42
11 11 28 9 42.5
11.4 12 29 10 43.5

Use this chart to convert your foot measurement to your shoe size.

 

MEN'S SIZING CHART

Men's Sizing Chart
in US/CA cm UK EU
9.4 6 24 5 38
9.6 6.5 24.5 5.5 38.5
9.8 7 25 6 39
10 7.5 25.5 6.5 40
10.2 8 26 7 40.5
10.4 8.5 26.5 7.5 41
10.6 9 27 8 42
10.8 9.5 27.5 8.5 42.5
11 10 28 9 43
11.2 10.5 28.5 9.5 43.5
11.4 11 29 10 44
11.6 11.5 29.5 10.5 44.5
11.8 12 30 11 45
12 13 30.5 12 46
12.4 14 31.5 13 47.5
12.6 15 32 14 48.5
12.8 16 32.5 15 50
13 17 33 16 51

Use this chart to convert your foot measurement to your shoe size.

 

WOMENS WEAR

CLOTHING - SINGLE SIZE CONVERSION
UK 4 6 8 10 12 14 16 18 20 22 24 26
EUROPEAN 32 34 36 38 40 42 44 46 48 50 52 54
US 1 2 4 6 8 10 12 14 16 18 20 22
AUSTRALIA 4 6 8 10 12 14 16 18 20 22 24 26
CLOTHING - SINGLE SIZE
SINGLE SIZE UK 4 UK 6 UK 8 UK 10 UK 12 UK 14 UK 16 UK 18 UK 20 UK 22 UK 24 UK 26
CM IN CM IN CM IN CM IN CM IN CM IN CM IN CM IN CM IN CM IN CM IN CM IN
BUST 76 30 78½ 31 81 32 86 34 91 36 96 38 101 40 108½ 43 116 45½ 122 48 128 50½ 134 53
WAIST 58 22¾ 60½ 23¾ 63 24¾ 68 26¾ 73 28¾ 78 30¾ 83 32¾ 90½ 35¾ 98 38½ 104 41 110 43½ 116 46
HIPS 83½ 32¾ 86 33¾ 88½ 34¾ 93½ 36¾ 98½ 38¾ 103½ 40¾ 108½ 42¾ 116 45¾ 123½ 48½ 129½ 51 135½ 53½ 141½ 56
DUAL SIZE UK XS
6
UK S
8-10
UK M
12-14
UK L
16-18
UK XL
20
CM INCHES CM INCHES CM INCHES CM INCHES CM INCHES
BUST 78½ 31 81-86 32-34 91-78 36-38 101-108½ 40-43 116 45½
WAIST 60½ 23¾ 63-68 24¾-26¾ 73-78 28¾-30¾ 83-90½ 32¾-35¾ 98 38½
HIPS 86 33¾ 88½-93½ 34¾-36¾ 98½-103½ 38¾-40¾ 108½-116 42¾-45¾ 123½ 48½
CLOTHING - DUAL SIZE
UK XS S M L XL
EUROPEAN XS S M L XL
US XXS XS S M L
AUSTRALIA XS S M L XL
MATERNITY CLOTHING
SINGLE SIZE 8 10 12 14 16 18 20
CM INCHES CM INCHES CM INCHES CM INCHES CM INCHES CM INCHES CM INCHES
BUST 86 34 91 36 96 38 101 40 106 42 113 44¾ 120 47½
WAIST 95 37¾ 100 39½ 105 41½ 110 43½ 115 45½ 122 48¼ 129 51
HIPS 93 36¾ 98 38¾ 103 40¾ 108 42¾ 113 44¾ 120 45¾ 127 48½
MAIN RANGE LENGTHS (BASED ON AVERAGE SIZE 10)
TROUSERS SKIRTS DRESS
SHORT INCHES 30 MINI INCHES 14 MINI INCHES 33½
CM 76 CM 35 CM 85
REGULAR INCHES 32 MIDI INCHES 17½ MIDI INCHES 35½
CM 81 CM 45 CM 90
LONG INCHES 34 KNEE INCHES 21½ KNEE INCHES 37½
CM 86 CM 55 CM 95
CALF INCHES 29½ CALF INCHES 39½
CM 75 CM 100
MAXI INCHES 37½ MAXI INCHES 56
CM 95 CM 142
PETITE LENGTHS (BASED ON AVERAGE PETITE SIZE 10)
TROUSERS SKIRTS DRESS
REGULAR INCHES 29 MINI INCHES 13 MINI INCHES 31½
CM 74 CM 33 CM 80
MIDI INCHES 17 MIDI INCHES 33½
CM 43 CM 85
KNEE INCHES 20½ KNEE INCHES 35½
CM 52 CM 90
CALF INCHES 25¾ CALF INCHES 37½
CM 65½ CM 95
MAXI INCHES 35¾ MAXI INCHES 54
CM 90½ CM 137
DUAL SIZED SWIMWEAR
UK 8 B/C 10 B/C 12 B/C 14 B/C 16 B/C 18 B/C
EUROPEAN 36 B/C 38 B/C 40 B/C 42 B/C 44 B/C 46 B/C
US 4 B/C 6 B/C 8 B/C 10 B/C 12 B/C 14 B/C
AUSTRALIA 8 B/C 10 B/C 12 B/C 14 B/C 16 B/C 18 B/C
UK 8 D/DD 10 D/DD 12 D/DD 14 D/DD 16 D/DD 18 D/DD
EUROPEAN 36 D/E 38 D/E 40 D/E 42 D/E 44 D/E 46 D/E
US 4 D/DD-E 6 D/DD-E 8 D/DD-E 10 D/DD-E 12 D/DD-E 14 D/DD-E
AUSTRALIA 8 D/DD 10 D/DD 12 D/DD 14 D/DD 16 D/DD 18 D/DD
BRA SIZING
UK EUROPEAN US AUSTRALIA
32A 70A 32A 32A
32B 70B 32B 32B
32C 70C 32C 32C
32D 70D 32D 32D
32DD 70E 32DD/E 32DD
32E 70F 32DDD/F 32E
32F 70G 32G 32F
34A 75A 34A 34A
34B 75B 34B 34B
34C 75C 34C 34C
34D 75D 34D 34D
34DD 75E 34DD/E 34DD
34E 75F 34DDD/F 34E
34F 75G 34G 34F
36A 80A 36A 36A
36B 80B 36B 36B
36C 80C 36C 36C
36D 80D 36D 36D
36DD 80E 36DD/E 36DD
36E 80F 36DDD/F 36E
36F 80G 36G 36F
38A 85A 38A 38A
38B 85B 38B 38B
38C 85C 38C 38C
38D 85D 38D 38D
38DD 85DD 38DD/E 38DD
38E 85E 38DDD/F 38E
38F 85G 38G 38F
HOSIERY (S-L)
  DRESS SIZE
HEIGHT UK 8-10
35-37"
UK 12-14
39-41"
UK 16-18
43-46"
UP TO 5FT 3" SMALL MEDIUM LARGE
UP TO 5FT 6" SMALL MEDIUM LARGE
UP TO 5FT 10" MEDIUM LARGE LARGE

*** If your hips and height are on the borderline of a size,
you may find the next size up more comfortable ***

HOSIERY (ONE SIZE)
DRESS SIZE
HEIGHT UK 8-10
35-37"
UK 12-14
39-41"
UP TO 5FT 3" ONE SIZE ONE SIZE
UP TO 5FT 4" ONE SIZE ONE SIZE

*** One size hosiery is a comfortable fit for UK sizes 8 - 14
and height up to 5ft 4" ***

FOOTWEAR - WOMENS
UK 2 3 4 5 6 7 8
AUSTRALIA 4 5 6 7 8 9 10
US 4 5 6 7 8 9 10
EUROPEAN 35 36 37 38 39 40 41

HOW TO MEASURE

1 Top of shoulder

measure from collabone
2 Bust
measure across fullest part
and across shoulder blades
3 Waist
measure around natural waistline
4 Hips
measure at widest part
5 Inside Leg
measure from top of inside leg
at crotch to ankle bone
Womenswear measurement guide

HOW TO MEASURE MATERNITY

1 Bust

measure bust at fullest point
2 Waist
measure waist at fullest point
3 Low Hip
you can find 10cm below your waist
Womenswear maternity measurement guide

WASHING SYMBOLS

The washtub symbol indicates if your garment is suitable for washing. The recommended washing temperature is shown by the number inside the washtub. The amount of agitation is specified by bars underneath.

The washtub symbol indicates if your garment is suitable for washing.
The recommended washing temperature is shown by the number inside the washtub.
The amount of agitation is specified by bars underneath.
A washtub with no bar will use the maximum action with a normal spin. The number in the tub is the maximum temperature, for example 40°.
A washtub with no bar will use the maximum action with a normal spin.
The number in the tub is the maximum temperature, for example 40°.
A washtub with a single bar (one bar) indicates a mild washing process.<br />The machine will wash with a medium machine action and mild spin. The number in the tub is the maximum temperature, for example 40°.
A washtub with a single bar (one bar) indicates a mild washing process.
The machine will wash with a medium machine action and mild spin.
The number in the tub is the maximum temperature, for example 40°.
A washtub with a double bars (two bars) indicates a very mild washing process and spin. The number in the tub is the maximum temperature, for example 40°.
A washtub with a double bars (two bars) indicates a very mild washing process and spin.
The number in the tub is the maximum temperature, for example 40°.
Hand wash only as your clothes are too delicate to machine wash. The temperature is to be a maximum of 40°.
Hand wash only as your clothes are too delicate to machine wash.
The temperature is to be a maximum of 40°.
Do not wash.
Do not wash.
Do not use bleach.
Do not use bleach.
Only oxygen/non-chlorine bleach allowed.
Only oxygen/non-chlorine bleach allowed.
Any bleaching agent allowed.
Any bleaching agent allowed.
A box with a circle inside represent tumble drying.
A box with a circle inside represent tumble drying.
Tumble dry possible at normal temperature.
Tumble dry possible at normal temperature.
Tumble dry possible at low heat.
Tumble dry possible at low heat.
Do not tumble dry.
Do not tumble dry.
Dry flat.
Dry flat.
Drip dry.
Drip dry.
Dry handing.
Dry handing.
Hot iron. Maximum temperature 200°C.
Hot iron.
Maximum temperature 200°C.
Warm iron. Maximum temperature 150°C.
Warm iron.
Maximum temperature 150°C.
Cool iron. Maximum temperature 110°C.
Cool iron.
Maximum temperature 110°C.
Do not iron.
Do not iron.
The garment may be professionally dry cleaned. The P represents perchloroethylene solvent.
The garment may be professionally dry cleaned.
The P represents perchloroethylene solvent.
The garment may be professionally dry cleaned. The P represents perchloroethylene solvent. The single bar indicates a milder process.
The garment may be professionally dry cleaned.
The P represents perchloroethylene solvent. The single bar indicates a milder process.
The garment may be professionally dry cleaned. The F represents hydrocarbon solvents, which is a more environmentally friendly and mild process.
The garment may be professionally dry cleaned.
The F represents hydrocarbon solvents, which is a more environmentally friendly and mild process.
The garment may be professionally dry cleaned. The F represents hydrocarbon solvents, which is a more environmentally friendly and mild process. The single bar indicates a milder process.
The garment may be professionally dry cleaned.
The F represents hydrocarbon solvents, which is a more environmentally friendly and mild process.
The single bar indicates a milder process.
Do not dry clean.
Do not dry clean.

CARE GUIDE

^ BACK TO TOP

DO

  • Always read the care label and washing instructions before washing your clothes.
  • Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours.
  • The care label washing temperature is the highest permitted temperature.
    But if you are unsure, always wash at a lower temperature rather than higher.
  • Rinse swimwear immediately after use and do not wring.
  • Turn garment inside out before washing.

DON'T

  • Avoid using too much detergent.
  • Do not use fabric detergents which contain bleach.
  • Do not tumble dry garment unless indicated on the care label.
  • Do not iron prints, trims or embellishments.
  • Do not leave garments with white and contrast coloured panels soaking for prolonged periods.
  • Garments with metal trims should not be left to soak.

FOOTWEAR

  • We recommend treating suede & nubuck with an appropriate protector before wear.
    A suede brush will help to keep the nap raised & the suede looking new.
  • If your shoes get wet, stuff them with newspaper and dry naturally, away from a direct heat source.
    This will prevent the outer materials drying out and cracking.
  • Unless otherwise stated, trainers and canvas shoes should not go in the washing machine.
    If they get dirty, let them dry and remove the excess dirt with a clean bush or cloth.
  • For heeled products, check top pieces (heel tips) regularly & when they start to wear down take them to a good shoe repair shop and have them replaced to avoid slipping or causing further damage to your shoes.
  • When purchasing leather products from ASOS please remember that it is a natural product & some variations between pairs in terms of colour and finishes may occur.
Footwear guide